Senior Living

Incotel Group provides several safety and security solutions including wired and wireless nurse call, wander management, cameras, and door security. Additional solutions compliment the main systems such as phone systems and SIP lines, Wi-Fi, paging and cell boosters to improve your indoor mobile network. These systems enhance resident safety and satisfaction, streamline staff workflow, and improve overall care in senior living.

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Our Solutions

Wired Nurse Call

Wired nurse call systems deliver reliable, uninterrupted alerts to staff, ensuring resident safety and supporting efficient care in senior living communities.

Wireless Nurse Call

Wireless nurse call systems provide fast, reliable alerts to staff, ensuring resident safety and enabling timely response in senior living communities.

AI

AI-powered phone systems deliver faster, smarter, and personalized service, helping financial institutions streamline client interactions, reduce wait times, and improve overall satisfaction.

Airdial

Modern POTS replacement solutions keep critical analog systems reliable, ensuring uninterrupted communication and safety across any facility.

Camera Systems

Flexible on-premise and cloud camera systems that enhance security, monitor activity, and protect people and assets across any facility.

Sure Call

SureCall cell boosters enhance indoor cellular coverage, ensuring reliable communication for staff, customers, and visitors in any business.

Mass Notification

Mass notification systems instantly deliver critical alerts, keeping people informed, safe, and connected.

Access Control

Access control systems secure facilities, manage entry, and protect people and assets for businesses of any size.

Environmental and Safety Sensor

Environmental and safety sensors monitor conditions in real time to detect hazards early, improve response times, and keep people and facilities safe.

miALERT

Wired or Wireless

miALERT is a Canadian owned and manufactured nurse call solution. Designed for today’s fast-paced care environments. It delivers real-time alerts to caregivers wherever they are, helping ensure patient needs are addressed quickly. By improving communication and situational awareness, miALERT supports more efficient workflows and better care outcomes. The solution works alongside existing systems to enhance overall care delivery.

Poltys

Wired or Wireless Nurse Call – Direct Care Connect Ex

Direct Care Connect Ex is a flexible nurse call solution designed to support reliable communication between patients and caregivers. Available in both wired and wireless configurations, it adapts easily to a wide range of care environments. The system helps improve response times, streamline workflows, and support safer, more connected care.

Status Solutions

Wireless Nurse Call – SARA

SARA is a is a Situational Awareness and Response Assistant. A wireless nurse call solution designed to support fast, reliable communication between residents and caregivers. Using discreet sensors and mobile alerts, the system helps staff respond quickly to calls, and other safety events. Its wireless design allows for flexible installation and easy expansion without disrupting daily operations. SARA supports improved response times, staff efficiency, and resident safety across senior living environments. The solution also provides greater visibility into resident activity and events, helping care teams deliver more proactive, informed care.

Wander Management Solutions Help Protect Residents while Preserving
Independence

If someone attempts to leave a safe area, staff are instantly alerted through mobile devices or consoles. Discreet monitoring reduces risk without restricting freedom of movement. The result is greater safety, confidence for caregivers, and peace of mind for families.

Mass Notification Ensures Critical Messages Reach the Right People Instantly

Alerts can be delivered by text, email, phone, overhead display, or mobile app, keeping everyone connected. Whether it’s an emergency, a weather alert, or a daily update, communication is fast and reliable. A single platform that improves safety, streamlines operations, and builds confidence across your organization.

Access Control and Video Surveillance Keeping Residents Safe

Cameras in senior living communities play a crucial role in ensuring the safety and well-being of residents. Strategically placed video surveillance helps monitor common areas, entrances, and hallways, allowing staff to respond quickly to emergencies, prevent unauthorized access, and reduce the risk of falls or accidents. When integrated with other safety systems, cameras provide real-time visibility, support incident documentation, and enhance peace of mind for both residents and their families. Modern systems are designed to balance security with privacy, ensuring a safe and comfortable environment for all.

Access control in senior living communities is essential for protecting residents, staff, and sensitive areas. By using keycards, fobs, or biometric systems, communities can limit entry to authorized personnel and residents, reducing the risk of unauthorized access. Access control systems can also track movement throughout the facility, alert staff to unusual activity, and integrate with emergency response protocols. This technology not only enhances security but also promotes a safe, well-managed environment where residents can feel confident and independent.

SureCall Cell Boosters to Improve Your Indoor Mobile Network

Many senior living communities struggle with poor indoor cell signal due to thick walls, basements, or limited outdoor coverage. This can lead to dropped calls, missed messages, and unreliable performance for mobile devices such as phones, tablets, emergency pendants, and mobile nurse call or staff communication apps. SureCall Cell Boosters address this challenge by capturing weak outdoor cellular signals, amplifying them, and rebroadcasting them throughout the building to improve voice, text, and data connectivity across all major carriers.

With stronger indoor coverage, residents stay better connected with family and essential services, while staff can communicate reliably wherever they are. Cell Booster systems support multiple users at once and can be scaled for large buildings or targeted to specific areas like offices, lounges, or common spaces. By eliminating dead zones and improving mobile reliability, enhanced cell coverage supports safer operations, faster response times, and a better overall experience for both residents and caregivers.

Connexio SIP Lines

SIP trunking uses the Internet to connect your private branch exchange (PBX) to the outside world. It leverages your existing internet connection to send and receive calls, bypassing traditional phone lines.

Port existing numbers or choose new ones

Keep existing phone numbers, shared lines or get new ones from any area code instantly.

Toll-free and vanity numbers

Transfer or create new dedicated 800 or vanity numbers for different marketing and business needs.

Local numbers

Select local telephone numbers in any location and establish yourself as a local business.

Contact Sales

OOMA AirDial – Replace Critical Copper Lines

Many senior living communities still rely on traditional analog telephone lines (POTS) to support critical systems such as emergency call points, elevators, fire alarms, and building entry phones. As carriers phase out copper lines, these systems become more expensive and less reliable to maintain. Ooma AirDial solves this challenge by replacing legacy analog lines while remaining fully compatible with existing equipment. Designed as a drop-in replacement, AirDial preserves essential voice connectivity without requiring disruptive upgrades or changes to current infrastructure.

AirDial ensures mission-critical systems stay connected through patented MultiPath technology, which sends calls simultaneously over wireless LTE and broadband connections to prevent dropped or failed calls. This built-in redundancy is especially important in senior living environments where immediate response is essential for resident safety. AirDial’s cloud-based Remote Device Manager provides real-time visibility into system health, signal strength, and battery status, with automated alerts for potential issues. By improving reliability, simplifying monitoring, and reducing monthly phone line costs, AirDial helps senior living providers modernize life-safety communications with confidence.

Senior Living